FAQ's
We’ve put together a list of frequently asked questions. If you can’t find an answer and still need some help, please drop us an email at feerietelle@gmail.com
PAYMENTS AND PRICING
How do I find out how much shop items cost in my country's currency?
All prices should be automatically converted for you at checkout but if you want to find out yourself you can use an online currency converter such as XE.com (original prices stated in GBP). Note that our web shop and XE will not always apply the exact same exchange rate as each other.
What payment methods are available?
We accept all major debit and credit cards at checkout.
You can also pay by PayPal & apple pay.
You can pay in instalments via Klarna for any order and payment plans via PayPal are available on request for orders over £75 (Contact us).
SIZING
What size range do you cater for?
Our usual range goes from adult S to XXL but we are slowly introducing some designs that go up to 7XL. We have some free size items, and many of our patterns contain detailed information on how to customise your clothing to fit beyond our 'standard' range.
Please check our sizing page for detailed info, measurements, and conversions for each size.
I am a big busted girl, will your clothes fit me?
One of the main reasons behind Lolli starting Féerie Telle was because at a UK size 10 but 32GG, she struggled to find clothing to fit and flatter her body type. Because of this, all garments are designed with boobylicious babes in mind, but don't let this put you smaller perkier faeries off ;-) our designs are made to fit both and every size in between
We aim to achieve the best fit and look so where appropriate we use fabrics that stretch sideways. This allows the garment to mould better to your body shape and give greater freedom of movement without compromising on aesthetics.
Do you do kids’ sizes?
For hats, yes! For clothing, not just yet, but watch this space!
SHIPPING
Do you ship abroad? How much does it cost?
We do! We are able to ship to most of the world. Unfortunately, due to complex packaging regulations and other bureaucracy. There are some countries we are currently unable to ship to. If we can’t ship to you, your country won’t be available to select at checkout.
Shipping cost will be calculated at checkout
Can I track my order?
All of our handmade clothing is sent via tracked delivery. You will receive tracking information as soon as your order has been shipped.
Can I pick up my order from Feerie Telle?
We do not have a physical shop and currently sell only online. Our workshop is in our home and we are not equipped for visitors so pickup is not available, sorry.
PATTERNS AND TUTORIALS
Why can’t I join the Facebook group?
The Facebook group is a private group, exclusively for those who have purchased a Féerie Telle sewing pattern and tutorial. If you have purchased a pattern, but your request has been declined, please request again, ensuring that you answer ALL of the joining questions.
When I open my pattern, I can only see one page, what’s going on?
Usually when this happens it is because you are trying to preview the .zip file and haven’t actually downloaded it. Please make sure to download the file to your computer (or other device) before attempting to open it.
I haven’t received my confirmation email or download link?
This is often because your inbox is full or it has been filtered into your spam folder. Please check your spam folder and make sure that there is space in your email inbox. Let us know if you still can’t find it, and we will resend your link.
Why isn’t my download link working?
There’s a few possible reasons why this might happen.
We set a limit on the number of times a link can be used to prevent link sharing, so if you’ve clicked on it a couple of times already, you won’t be able to use the link again. (Please let us know if this is the case and we will sort this out for you).
Sometimes, third party apps installed on your browser can interfere with the download link. Try switching your browser to ‘incognito’ or ‘private’, then click the link again.
I’ve downloaded my file but I can’t find it on my computer
The download will usually be located in your ‘Downloads’ folder.
Most operating systems have a search function that allow you to search through all saved files. Try searching your computer for ‘Pattern and Tutorial’. If you still can’t find it, try downloading it again.
I can’t select different layers when using Adobe Acrobat Reader on my iPad
Unfortunately this function is not available on Adobe Acrobat Reader on the iPad.
In order to view layers on iPad, you will need to use ‘Xodo’. This is a free app, available from the App Store.
OTHER FAQS
Do you do custom orders?
At the moment we are only taking on a limited number of custom orders, as we are working on small collections of garments alongside our patterns and tutorials. New collections will be regularly added to the online shop, and updates posted on our Facebook page.
What is your returns policy?
You can check out our returns policy here: www.feerietelle.com/pages/returns-policy